Shipping policy
The national shipping cost within Mexico starts at $180.00 MXN.
Customized or made-to-order product orders take between 3 and 10 business days to be processed and packaged for delivery to the courier service, depending on the product being purchased.
The processing time is indicated in the description of each product.
For products that are ready to ship, it takes us between 24 and 48 business hours to process and package them for delivery to the courier service.
Once your order is ready, it is packed and delivered to the courier service. We will send you an email or message with the tracking number, which you can use to track your order at any time.
After your order has been delivered to the courier service, delivery times throughout Mexico range from 1-5 business days, depending on the shipping zone.
The shipping cost is calculated once you have added items to your cart and provided the shipping address information.
The courier service used for orders in Mexico is primarily Estafeta, but if there is no coverage for your area, another courier service may be used.
For deliveries in Veracruz, Veracruz, you can pick up your order at Mercadito Central with no extra cost.
International Shipping
The international shipping options are:
- Economy mail: it has a low cost but it can take up to 2 months for your package to arrive 🐌, and the tracking updates are not precise. Costs starts at $125.00 MXN
- EMS: delivery time is reduced by half compared to the previous option. Costs starts at $750.00 MXN
- DHL: delivery is very fast ⚡️ and therefore more expensive 😅. Its tracking is very detailed and precise. Guaranteed delivery. Depending on the destination, the package can arrive between 3 and 7 business days. Costs start at $1,700.00 MXN
The cost of international shipping will depend on the type of shipment and the recipient's location.
Shipping to the U.S🇺🇸:
When we are NOT in Holidays or Peak Season, I’ve noticed that the packages sent via regular mail to the USA take about 2 weeks or 3 weeks tops. Rarely, there are cases with a delay that takes up to 2 months (it’s usually due to customs).
About taxes and customs📜👩🏻⚖️:
We do not collect taxes generated in other countries.
Import taxes in the destination country will be determined once they arrive at customs.
By purchasing at xivalandia.com, the customer accepts the responsibility of paying taxes that their package may generate.
*During peak season or Holiday season, deliveries may take a little longer due to high demand.
*We are not responsible for lost or stolen packages once the tracking information shows that the package was delivered.
*We are not responsible for paying any additional fees related to shipping imposed by a third party.