FAQ

Custom or made-to-order product orders take between 3 and 10 business days to be made, depending on the product and the list of previous orders.

🧐 In the description of each product, you will be able to see how long it takes to process.

For products ready to ship, it takes us between 24 and 48 business hours to be processed and packaged for delivery to the courier service.

Our payment gateways for your safety and confidence are Paypal (international) and Mercado Pago (only Mexico).

You can pay with a card.

With Mercado Pago, you can make payments with or without an account. Additionally, you can pay in cash at Oxxo. Only for Mexico

Domestic shipping options in Mexico:

Standard Shipping: $170.00 MXN. Delivery in 2 to 5 business days.

Express Shipping: $200.00 MXN. Delivery in 1-2 business days.

Purchases over $1,500.00 MXN have free standard shipping.

Free pickup in Veracruz, Veracruz.

*Delivery times are approximate depending on the delivery area, since Zones
Extended (considered by the courier companies) may take up to 1 more week to deliver even with Express shipping.

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🧶Orders for personalized or custom-made products take between 3 and 10 business days to be processed and packaged to be delivered to the courier service depending on the product you are purchasing.

🧐 The processing time for each product is indicated in the description .

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✅For products already ready to ship with inventory, it takes us between 24 and 48 business hours to process and package them to be delivered to the parcel service.

📦When your order is ready, it is packed and delivered to the courier. We will send you an email or message with the tracking number through which you can track your order at all times.

🚚After delivering your order to the courier, delivery times to all of Mexico are between 1-5 business days, depending on the shipping area.

The shipping amount is calculated once you have created your cart and filled in the shipping address information.

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🫱🏼‍🫲🏽For collection in Veracruz, Ver.

We have 2 points of sale in the center of Veracruz, where you can pick up your order during their opening hours at no extra cost :

👉🏼Select " Mid Point, Centro de Veracruz " during checkout.

📍It is located at Madero 477, 2 blocks from the Zócalo of Veracruz

⏰ Mon-Fri 11am-7pm // Sat 12-4pm

You can see the location on Google Maps at this link

👉🏼Select " Sal de Mar / Patio 1376, downtown Veracruz " during checkout.

📍It is located at Arista 1376 between Allende and Guerrero, downtown Veracruz

⏰ Mon 12-5 pm // Tue-Sat 1-8 pm

You can see the location on Google Maps at this link

Delivery times apply the same as for deliveries within Mexico, mentioned above. We will notify you when your order is ready for pickup at the store.

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* During peak season, deliveries may take a little longer by the courier due to high demand.

* We are not responsible for lost or stolen packages once the tracking information shows the package was delivered.

* We are not responsible for paying any additional shipping fees imposed by any third party.

We have 2 points of sale in the center of Veracruz, where you can pick up your order during their opening hours at no extra cost :

👉🏼Select " Mid Point, Centro de Veracruz " during checkout.

📍It is located at Madero 477, 2 blocks from the Zócalo of Veracruz

⏰ Mon-Fri 11am-7pm // Sat 12-4pm

You can see the location on Google Maps at this link

👉🏼Select " Sal de Mar / Patio 1376, downtown Veracruz " during checkout.

📍It is located at Arista 1376 between Allende and Guerrero, downtown Veracruz

⏰ Mon 12-5 pm // Tue-Sat 1-8 pm

You can see the location on Google Maps at this link

Delivery times apply the same as for deliveries within Mexico. We will notify you when your order is ready for pickup at the store.

🥺At the moment, I don't take custom orders outside of the models that are posted on this website.

👉🏼I could make customizations with changes in color or slight modification to the existing models. In that case, you can send me a message to check availability🤳🏽

You can visit our other official points of sale 

Inside Mexico

• Amazon Mexico
  

In the Port of Veracruz:

Mid Point Concept Store in downtown Veracruz

Sal de Mar Showroom in downtown Veracruz

Patio 1376 in the center of Veracruz

Fiore Design floral arrangement collaboration

Mercadito Central in the downtown of Veracruz

International

For international shipping, we are located on Etsy.

⚠️ If you see our products on other online stores, you can ask us if it is safe or not. There have been cases of websites using our images just to scam.

Yes, I do.

The international shipping options are:

• Economy mail: it has a low cost but it can take up to 2 months for your package to arrive 🐌, and the tracking updates are not precise. Costs starts at $125.00 MXN
• EMS: delivery time is reduced by half compared to the previous option. Costs starts at $750.00 MXN
• DHL: delivery is very fast ⚡️ and therefore more expensive 😅. Its tracking is very detailed and precise. Guaranteed delivery. Depending on the destination, the package can arrive between 3 and 7 business days. Costs start at $1,700.00 MXN

The cost of international shipping will depend on the type of shipment and the recipient's location.

Shipping to the U.S🇺🇸:

When we are NOT in Holidays or Peak Season, I’ve noticed that the packages sent via regular mail to the USA take about 2 weeks or 3 weeks tops. Rarely, there are cases with a delay that takes up to 2 months (it’s usually due to customs).

About taxes and customs📜👩🏻‍⚖️:

We do not collect taxes generated in other countries.

Import taxes in the destination country will be determined once they arrive at customs.

By purchasing at xivalandia.com, the customer accepts the responsibility of paying taxes that their package may generate.

I do not sell the patterns of my designs 🫣 We only sell the finished product.

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Cancellations

We accept a cancellation within 24 hours of purchasing the item, as long as it has not been shipped or if it is a custom order and its production has not yet begun.

Refunds, Returns, or Order Errors.

If there is any error with your order on our part, please contact us to evaluate the problem.

Once we receive proof of the problem of your order, we will notify you of the approval or rejection of the refund. If approved, you can choose whether you want a refund or replacement.

If the product is in new condition and you wish to return it, a full return can be made, and a refund of the order amount can be requested once the merchandise is returned. The shipping costs for the return will be the responsibility of the buyer.

In case of dispute, Xivalandia will have the final decision.

We cannot make any changes, cancellations, returns, or re-ship in the following situations:

• User errors on customized products that have already begun production.
• Products with very specific personalized details.
• Digital products such as gift cards. 

*We are not responsible for lost or stolen packages once the tracking information shows that the package has been delivered.

*We are not responsible for paying any additional fees related to shipping imposed by a third party.

*Please note that we have made an effort to represent the colors as accurately as possible. We cannot guarantee that your device monitor will represent colors exactly.

💬 Español, English

If you have further questions, you can chat with me in English

If you have further questions, you can contact me directly through the contact method that is most convenient for you.

👉🏼 Contact methods 👈🏼

You can also check our policies in our menu.